Shipping & Delivery Policy
Shipping & Delivery Policy
Last Updated: September 1, 2026
Summit Distributions ships trailer, RV, concession trailer, cargo trailer, utility trailer, and related parts and equipment throughout the United States using parcel and freight carriers. Local pickup is also available for eligible orders.
Shipping Rates
Shipping charges may be calculated based on:
- Delivery address
- Package weight
- Package dimensions
- Carrier
- Shipping service selected
- Number of packages
- Product type
- Freight requirements
Large, heavy, oversized, or palletized products may require LTL freight shipping.
Order Processing
Orders are processed as quickly as reasonably possible.
Orders placed on weekends, holidays, or outside normal business hours may begin processing on the next business day.
Processing time is separate from carrier transit time.
Delivery Estimates
Delivery dates and transit times displayed during checkout are estimates unless expressly guaranteed by the applicable carrier.
Carrier delays caused by weather, transportation disruptions, peak shipping periods, natural disasters, or other circumstances outside Summit Distributions’ reasonable control may affect delivery.
Backordered Products
Products designated as available for backorder may be purchased before inventory becomes available.
Payment is collected when the order is placed unless otherwise stated.
Estimated availability and shipment dates for backordered products are not guaranteed and may change based on supplier or manufacturer availability.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
Please carefully review your shipping information before submitting an order.
Additional charges resulting from an incorrect or incomplete customer-provided address, address correction, refused shipment, re-delivery, or similar customer-caused circumstances may be the customer’s responsibility.
If you notice an address error after placing an order, contact Summit Distributions as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipped.
Parcel Shipping
Orders may be shipped using UPS, USPS, FedEx, or another available shipping provider.
Tracking information will generally be provided when available.
Carrier tracking information may take time to update after a shipping label is created.
Packages Marked Delivered but Not Received
If tracking indicates that a package was delivered but you cannot locate it:
- Check around the delivery location, including entrances, porches, garages, mail areas, and other locations where the carrier may have left the package.
- Check with household members, employees, neighbors, or others who may have accepted the delivery.
- Contact the applicable carrier using your tracking number.
- If the package still cannot be located, contact Summit Distributions for additional assistance.
Carrier investigations and claim procedures may be required before a replacement or refund can be considered.
Damaged Parcel Shipments
Please inspect your order promptly after delivery.
Shipping damage should be reported to Summit Distributions within 48 hours of delivery.
Please retain:
- The damaged product
- Shipping carton
- Interior packaging
- Shipping label
- Packing materials
- All included components
Photographs of the product, shipping carton, packaging, shipping label, and damage may be required.
Do not discard the product or packaging while a shipping claim is being reviewed.
Customers may be required to communicate with UPS, USPS, FedEx, or another applicable carrier. Summit Distributions will provide reasonable assistance with the carrier claim when appropriate.
LTL Freight & Pallet Deliveries
Large, heavy, or oversized products may be shipped by LTL freight or pallet.
Customers should inspect freight shipments carefully before signing the delivery receipt.
Before accepting an LTL freight shipment:
- Inspect the pallet, wrapping, cartons, packaging, and products for visible damage.
- Verify the number of pallets or pieces received when possible.
- Look for punctures, crushing, torn wrapping, broken pallets, missing products, or other visible damage.
- Note all visible damage or shortages on the carrier’s delivery receipt before signing.
- Take clear photographs of any visible damage.
- Keep a copy or photograph of the signed delivery receipt.
If visible damage is present, clearly describe the damage on the delivery receipt rather than signing for the shipment as received in good condition.
Contact Summit Distributions promptly after discovering freight damage.
Concealed Freight Damage
Damage that was not reasonably visible at the time of delivery should be reported to Summit Distributions as soon as it is discovered and, when possible, within 48 hours of delivery.
Keep the product, pallet, wrapping, cartons, packaging materials, shipping labels, and other shipment materials until the issue has been resolved.
Carrier claim requirements and deadlines vary. Failure to properly document visible freight damage at delivery may affect the ability to recover compensation from the freight carrier.
Refused Shipments
Please contact Summit Distributions before refusing a shipment whenever reasonably possible, unless immediate refusal is necessary because of severe transportation damage.
A shipment refused because the customer changed their mind, ordered the wrong product, provided incorrect delivery information, or for another reason unrelated to Summit Distributions’ error or verified shipping damage may be treated as a customer return.
Applicable original shipping charges, return freight charges, re-delivery fees, storage charges, or other carrier charges may be deducted from any eligible refund.
Incorrect Products Shipped by Summit Distributions
If Summit Distributions ships an incorrect product, please contact us promptly.
Once verified, Summit Distributions will arrange an appropriate correction and cover reasonable return and replacement shipping costs associated with our error.
Customer Ordering Errors
Customers are responsible for confirming product selection, dimensions, specifications, quantities, and compatibility before ordering.
If an eligible product is returned because the customer ordered the wrong product, changed their mind, or no longer needs the product, the customer is responsible for return shipping.
Original shipping charges are non-refundable for customer-choice returns.
Please refer to our Return & Refund Policy for complete return requirements.
Lost or Damaged Shipment Claims
UPS, USPS, FedEx, LTL freight carriers, or other shipping providers may require an investigation and supporting documentation before approving a loss or damage claim.
Customers agree to reasonably cooperate with carrier claim requirements when necessary.
Summit Distributions will provide reasonable assistance with carrier claims when appropriate.
Submission of a carrier claim does not guarantee approval, reimbursement, replacement, or refund. Claims are subject to applicable carrier requirements and the circumstances of the shipment.
LTL Freight Returns
Products originally delivered by LTL freight or pallet may require special arrangements for return transportation.
Do not arrange return freight without first contacting Summit Distributions and receiving return authorization and instructions.
When a freight return results from a customer ordering error, change of mind, or similar customer-choice return, the customer is responsible for applicable return freight charges.
If Summit Distributions shipped the incorrect product, we will arrange appropriate return transportation at our expense.
Please review our Return & Refund Policy for additional return requirements.
Local Pickup
Local pickup is available for eligible orders at:
Summit Distributions
2773 Marshall Drive
Tifton, GA 31793
Please wait until Summit Distributions confirms that your order is ready before arriving for pickup.
Identification or order verification may be required when picking up an order.
Questions About Shipping or Delivery
For questions regarding an order, shipment, freight delivery, damaged package, or local pickup, contact:
Summit Distributions
2773 Marshall Drive
Tifton, GA 31793
Email: Sales@SummitDistributions.com
Website: SummitDistributions.com