Refund and Returns Policy

Return & Refund Policy

Last Updated: September 1, 2026

At Summit Distributions, we want customers to receive the correct products for their trailer, RV, concession trailer, cargo trailer, utility trailer, or other application. Please review this Return & Refund Policy before requesting a return.

30-Day Return Policy

Our return policy lasts 30 days from the date your order is delivered.

To be eligible for a return, the product must generally be:

Unused
Uninstalled
Unmodified
In the same condition in which it was received
In resalable condition
In the original packaging when reasonably available
Complete with all original components, hardware, accessories, manuals, and documentation

Proof of purchase is required for all returns.

Returns requested more than 30 days after delivery are generally not eligible for a refund or exchange, except where required by law or when an applicable manufacturer warranty applies.

Return Authorization Required

Please do not send merchandise back without contacting Summit Distributions first.

Customers must contact Summit Distributions to request return authorization and receive return instructions before shipping or delivering merchandise back to us.

Unauthorized returns may be refused.

Unless specifically instructed by Summit Distributions, do not send a product directly back to the manufacturer.

No Restocking Fee

Summit Distributions currently does not charge a restocking fee for eligible returns.

Return shipping and original shipping charges may still apply as described in this policy.

Customer Ordered the Wrong Product or Changed Their Mind

Customers are responsible for reviewing product descriptions, measurements, specifications, model numbers, quantities, and compatibility before placing an order.

If you ordered the wrong product, changed your mind, or no longer need an item:

The product must meet our return eligibility requirements.
You are responsible for return shipping costs.
Original shipping charges are non-refundable.
The return must be authorized and made within the applicable 30-day return period.

We strongly recommend contacting Summit Distributions before ordering if you are unsure whether a part is appropriate for your application.

Incorrect Product Shipped by Summit Distributions

If Summit Distributions shipped an incorrect product, please contact us promptly.

Once the error is verified, Summit Distributions will arrange an appropriate correction and cover reasonable return and replacement shipping costs associated with our error.

Installed, Used or Modified Products

Products are generally not returnable after they have been:

Installed
Used
Wired or electrically connected
Plumbed
Cut
Drilled
Modified
Altered
Damaged after delivery

Exceptions may apply if Summit Distributions shipped the incorrect product or the product is defective.

Electrical & Electronic Products

Electrical and electronic products may be eligible for return if they are unused, uninstalled, unmodified, and otherwise meet the requirements of this policy.

Once an electrical or electronic product has been installed, connected, powered, used, or modified, it is generally not returnable unless it is defective or Summit Distributions shipped the incorrect product.

Special-Order & Custom Products

Special-order, custom-order, made-to-order, and specially sourced products are generally final sale once the order has been submitted to the supplier or manufacturer.

Exceptions may apply if Summit Distributions shipped the incorrect product or the product arrives damaged or defective.

Other Non-Returnable Items

The following products are generally not eligible for return:

Gift cards, if offered
Downloadable or digital products, if offered
Products that have been installed, used, modified, cut, drilled, wired, plumbed, or altered
Special-order, custom-order, made-to-order, or specially sourced products once submitted to the supplier or manufacturer
Products damaged after delivery for reasons unrelated to Summit Distributions or the shipping carrier
Products missing components, hardware, accessories, or other included materials when the missing items are not due to our error

Additional products may be identified as Final Sale or Non-Returnable on the applicable product page.

Nothing in this policy limits any rights that cannot legally be limited.

Defective Products & Manufacturer Warranties

Some products sold by Summit Distributions are covered by a manufacturer’s warranty.

If you believe a product is defective, please contact us before returning it.

Depending on the product and manufacturer, we may request:

Photographs
Video of the issue
Model number
Serial number
Proof of purchase
Description of the problem
Troubleshooting information

Warranty eligibility, coverage, exclusions, and remedies are determined by the applicable manufacturer.

Summit Distributions will provide reasonable assistance with manufacturer warranty claims when appropriate.

A reported defect does not automatically qualify a product for a refund when the product is subject to a manufacturer’s warranty process.

Shipping Damage

Shipping damage is not treated as an ordinary customer return.

Please inspect your shipment promptly after delivery.

Shipping damage should be reported to Summit Distributions within 48 hours of delivery.

Keep all of the following until the issue has been resolved:

Damaged product
Shipping carton
Interior packaging
Shipping label
Packing materials
Pallet and freight packaging, when applicable
All included components

Photographs of the product, packaging, shipping label, and damage may be required.

Please refer to our Shipping & Delivery Policy for additional parcel and LTL freight damage requirements.

Refund Inspection & Approval

Once an authorized return is received, Summit Distributions will inspect the returned merchandise.

We will notify you whether the return has been approved or whether additional information is required.

Products that are returned used, installed, modified, damaged, incomplete, or otherwise outside the requirements of this policy may be denied a refund.

If a return is approved, the applicable refund will generally be issued to the original method of payment.

Refund Processing Time

After Summit Distributions issues an approved refund, additional processing time may be required before the credit appears on your account.

Processing times are determined by your bank, credit card company, payment processor, or other financial institution.

If you have received confirmation from Summit Distributions that a refund was issued but do not see the credit:

Check your account again.
Contact your credit card company or payment provider.
Contact your bank or financial institution.

If you have completed these steps and still cannot locate the refund, contact Summit Distributions for assistance.

Sale & Clearance Items

Unless a product is specifically identified as Final Sale or Non-Returnable, an eligible sale-priced or discounted product may be returned under the same requirements as other eligible products.

Products specifically identified as Final Sale or Non-Returnable are not eligible for a standard return except where required by law or when Summit Distributions shipped the incorrect product or an applicable defect or shipping-damage claim applies.

Exchanges & Replacements

If you need a different product because you ordered the wrong item, the original product must qualify for return under this policy. You are responsible for applicable return shipping and any price difference associated with the replacement product.

If Summit Distributions shipped the incorrect product, we will arrange an appropriate correction at no additional shipping cost to you.

Defective products may be repaired, replaced, credited, or otherwise handled according to the applicable manufacturer’s warranty.

Products damaged during shipping are handled according to our Shipping & Delivery Policy and applicable carrier claim procedures.

Return Shipping

After your return has been approved, Summit Distributions will provide return instructions.

Do not ship a return until you have received authorization and return instructions from us.

For returns resulting from the customer ordering the wrong product, changing their mind, or no longer needing the product:

The customer is responsible for return shipping.
Original shipping charges are non-refundable.
We recommend using a trackable shipping service.
Shipping insurance is recommended for higher-value products.
The customer is responsible for properly packaging the return to prevent damage during transit.

Summit Distributions cannot issue a refund for a return that is not received or that is damaged during return transportation because it was inadequately packaged.

If the return is necessary because Summit Distributions shipped the incorrect product, we will cover reasonable return and replacement shipping costs.

LTL Freight Returns

Products originally shipped by LTL freight or pallet may require special return arrangements.

Do not arrange return freight yourself without first contacting Summit Distributions.

Freight charges can be substantial. When a freight return results from a customer ordering error, change of mind, or similar customer-choice return, the customer is responsible for applicable return freight charges.

If Summit Distributions shipped the incorrect product, we will arrange the appropriate return freight at our expense.

Freight products damaged during initial transportation are handled according to our Shipping & Delivery Policy and applicable carrier claim procedures.

Local Returns

Approved returns may be eligible to be returned in person to our Tifton, Georgia location.

Please contact Summit Distributions and receive return authorization before bringing merchandise to our location.

Need Help?

For questions about returns, refunds, exchanges, defective products, or return eligibility, contact:

Summit Distributions
2773 Marshall Drive
Tifton, GA 31793
Email: Sales@SummitDistributions.com
Website: SummitDistributions.com